Table of Contents:

Personal Data

Personal Data refers to the personal information about you from which you are identifiable (name, address, gender, marital status, identification card number, passport number, date of birth, race, nationality, photograph, telephone number, email address, occupation, religion, bank account details, financial details) and sensitive data such as medical information (eg laboratory reports, blood type).

Sources of Personal Data

In addition to the Personal Data you provide or from your representative (parent/guardian, next of kin) or contact us via emails and letters, telephone calls and conversations, when taking part in customer surveys and when you interact with HLWE at events, HLWE may also collect your Personal Data from various sources including without limitation when you register with HLWE as patient, employee, guarantor, from any third parties connected with you such as your employer/potential employer, insurance companies, other healthcare facilities and from such other sources to whom you have given your consent to disclose information relating to you.

Purposes of Personal Data Collected

Personal Data that you provide to us voluntarily may be used and processed for the following purposes:-

Disclosure to Third Parties

HLWE may disclose your Personal Data to the following:-

Retention of Personal Data

Any Personal Data supplied by you shall be retained as long as is necessary for the fulfillment of the specified purposes for which they are collected. The retention of Personal Data shall be in accordance to HLWE’s guidelines, procedures and principles or to comply with legal, regulatory and internal requirements.

Upon fulfillment of the said purposes, the Personal Data will be destroyed or permanently deleted according to HLWE destruction policy.

Accuracy of Information

You are responsible for informing us about changes to your Personal Data and for ensuring that such information is accurate and current. You may do so by submitting a Personal Data Change Form available in our Customer Service Department.

Changes to Notice

HLWE reserves the right to amend this Notice from time to time without prior notice. We advise that you check this Notice on a regular basis. The English version of this Notice shall prevail in the event of any inconsistency between the English version and other language versions

Access and Correction of Personal Data

You may request for access to and/or request correction of your Personal Data. Please note that HLWE has the right to refuse your request to access and/or make any correction to your Personal Data for the reasons permitted under law and/or for the safety of our patients (for example when we are unable to confirm your identity).

Any enquiries or requests to access or update Personal Data or to withdraw consent, should be directed to the department that is providing the required service or the Customer Service Department by calling 04-652 8926 or emailing [email protected]

Incompetent Patients

Incompetent patients include patients who are certified medically to be mentally incompetent or who are legally incompetent or they are minors who have not attained the age of 18 years old. In the event that such Personal Data is provided to HLWE, you as legal guardian hereby consent to the processing of the Incompetent Patient’s Personal Data and personally accept and agree to be bound by this Notice and take responsibility for him/her or his/her actions.

Consent

HLWE seeks to use your Personal Data only for the purposes of legitimate interests and, with your consent. Your Personal Data will not be used for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.

If you do not consent to HLWE processing your Personal Data, you can withdraw your consent to our collection, use or disclosure of your Personal Data by contacting the Customer Service Department.